PSS believe that training is the most important element in helping customer and public facing staff to avoid and manage conflict within their work environment. The training courses PSS deliver provide the tools individual staff members need to understand;

• An introduction to understanding conflict and resolution in terms of behaviour and terminology.
• The importance of identifying and reducing hazards through risk assessment to minimize the likelihood of conflict arising.
• Explanations concerning laws that apply to businesses and employees concerning issues of conflict.
• The importance of communication.
• Understanding the concepts of a safe working environment and how the risk of conflict can be assessed.
• Knowledge of resolving confrontational situations with the appropriate responses with the legal use of force.
• How to maintain personal safety in the workplace.
• Victim support and the importance of reporting and recording incidents of workplace violence.

However, the most important lesson to be gained from attending a PSS course is…

How to keep you and your colleagues safe!

PSS run accredited courses in the following;

MAYBO Physical Intervention

Security Industry Authority

Level 2 NOCN Award in Cash and Valuables in Transit

Level 3 BTEC Certificate in Close Protection Operations

Level 2 BTEC Award in Door Supervision

Level 2 BTEC Award in CCTV Operations (Public Space Surveillance)

Level 2 BTEC Award in Security Operations

Level 2 BTEC Award in Vehicle Immobilisation