Part 1 – The Role and Responsibilities of Security Officers (22.5 hours)

• Introduction to the Security Industry and Roles and Responsibilities of Security Officers
• Patrolling
• Access Control
• Searching
• Security and Emergency Systems
• Fire Safety
• Health and Safety at Work
• The Law
• Emergencies
• Customer Care and Social Skills
• Communications and Reporting
• Equality and Diversity

Part 2 – Communication Skills and Conflict Management (7.5 hours)

• Avoiding Conflict and Reducing Risk
• Defusing Conflict
• Resolving Conflict
• Post-incident Considerations and Learning from Conflict

Exemption and Part-exemption Arrangements

If you already have some form of UK qualification in security guarding it may mean that you are exempt from all or part of the SIA approved training.