Part 1 – The Role and Responsibilities of the Vehicle Immobiliser (21 hours)

• Introduction to Wheel Clamping and Removals
• Introduction to the History of the Service; the Clamp and Relevant Legislation (Private Security Industry Act 2001)
• Signs, Lines and Enforcement Vehicles
• Vehicle Registration Marks
• Health and Safety
• When to Clamp and When to Remove Vehicles
• Vehicle Tow-away
• Completing Paperwork
• Practical Case Studies (Clamping, Removal and Paperwork)
• Use of Photography
• The Payment Process
• Procedures for Start and End of Shift
• Radio Operations
• Discretionary Parking
• Standards of Behaviour for Vehicle Immobilisers and Customer Care
• Equal Opportunities
• The Appeals Procedure

Part 2 – Communication Skills and Conflict Management (14 hours)

• Avoiding Conflict and Reducing Risk
• Defusing Conflict
• Resolving Conflict
• Post-incident Considerations and Learning from Conflict

Exemption and Part-exemption Arrangements

If you already have some form of qualification in vehicle immobilisation or other parking enforcement related activities it may mean that you are exempt from Part 1 of the SIA approved training (please contact PPS to discuss this). However, all candidates must attend and pass Part 2.

Please note: It is important to ensure that training remains current. Therefore, qualifications allowing exemption from the SIA approved training must be no more than three years old, except where otherwise stated.